Northspan Assist

Professional IT support. Whenever you need it.

Secure remote assistance from Northspan technicians using encrypted connections and client-approved access.

Windows 10/11 • No installation required

How it works

Start a support session in four simple steps.

Click the download button when directed by your Northspan technician.

Run the support tool after the download is complete.

Provide your Remote ID to the technician assisting you.

Stay near your computer while secure support is provided.

Your security

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Remote support traffic is protected using encrypted connections.

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Technician access requires your cooperation and authorization.

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You can close the support tool or end the session whenever needed.

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Persistent access is only configured through a separate agreement.

Need assistance?